Presbyterian Healthcare Services
Albuquerque, New Mexico, US
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Jul 21, 2018
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Presbyterian Healthcare Services
Albuquerque, New Mexico, US
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Jul 21, 2018
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Presbyterian Healthcare Services
Albuquerque, New Mexico, US
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Jul 21, 2018
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Presbyterian Healthcare Services
Albuquerque, NM, USA
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Jul 21, 2018
Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible... Responsible for managing the care of hospital at home patients and works collaboratively with nurse case...
Presbyterian Healthcare Services
Albuquerque, NM, USA
Type of Opportunity: Full Time. FTE: 1.000000. Exempt: Yes. Work Schedule: Days. Shift: 1. Location: US:NM:Albuquerque:Presbyterian El Camino . Education: Essential: * Medical Degree Credentials: Essential: * Medical Doctor Provides Care for patients referred by the primary care provider, then returns care of the patient to the primary care physician at the time of discharge. Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible for managing the care of hospital at home patients and works collaboratively with nurse case managers, care coordinators, consulting and primary care physicians and other healthcare professionals who comprise the patient s care team. The hospital at home physician leads the care team in providing efficient and compassionate care. *Oversees and is accountable for the overall quality of care and clinical outcomes of patients admitted to hospital at home program. * Oversees and is accountable for all resource utilization within the hospital at home program. * Ensures both patient and provider satisfaction and develops plans for improvement. *Participates in the development and administration in the department s budget, capital allocation, clinical, and service quality performance. *Admits patients into the hospital at home services or in the patient home. *Organizes, attends and facilitates care team meetings Attend and participate in all regular scheduled service meetings *Provides real time feedback to PCPs regarding clinical and operational guidelines to optimize patient care and clinical efficiency. *Maintains coding and encounter data standards for completeness, accuracy, timeliness and reimbursement level to include legible documentation *Adheres and maintains all provider credentialing and QI standards. *Collaborates with the Medical Director and/or other physicians to assure proper provider staffing. *Mentors and educates all new hospital at home providers regarding service standards. *Enhances professional growth and development through participation in educational programs, literature review, in-services, and workshops. Competencies and skills: Nonessential: * Providing a Continuum of Care Approach * Communicating with Individuals & Groups * SKILL-Ability to effectively interact with customers to understand their needs and explain data * SKILL-Microsoft Office * Educating Employees, Customers & Transferring Knowledge * Diagnosing & Resolving Problems * SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies. * SKILL-Written communication We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.
Jul 21, 2018
Full-time
Type of Opportunity: Full Time. FTE: 1.000000. Exempt: Yes. Work Schedule: Days. Shift: 1. Location: US:NM:Albuquerque:Presbyterian El Camino . Education: Essential: * Medical Degree Credentials: Essential: * Medical Doctor Provides Care for patients referred by the primary care provider, then returns care of the patient to the primary care physician at the time of discharge. Consults in creating a care plan while patient is receiving hospital at homecare services. Responsible for managing the care of hospital at home patients and works collaboratively with nurse case managers, care coordinators, consulting and primary care physicians and other healthcare professionals who comprise the patient s care team. The hospital at home physician leads the care team in providing efficient and compassionate care. *Oversees and is accountable for the overall quality of care and clinical outcomes of patients admitted to hospital at home program. * Oversees and is accountable for all resource utilization within the hospital at home program. * Ensures both patient and provider satisfaction and develops plans for improvement. *Participates in the development and administration in the department s budget, capital allocation, clinical, and service quality performance. *Admits patients into the hospital at home services or in the patient home. *Organizes, attends and facilitates care team meetings Attend and participate in all regular scheduled service meetings *Provides real time feedback to PCPs regarding clinical and operational guidelines to optimize patient care and clinical efficiency. *Maintains coding and encounter data standards for completeness, accuracy, timeliness and reimbursement level to include legible documentation *Adheres and maintains all provider credentialing and QI standards. *Collaborates with the Medical Director and/or other physicians to assure proper provider staffing. *Mentors and educates all new hospital at home providers regarding service standards. *Enhances professional growth and development through participation in educational programs, literature review, in-services, and workshops. Competencies and skills: Nonessential: * Providing a Continuum of Care Approach * Communicating with Individuals & Groups * SKILL-Ability to effectively interact with customers to understand their needs and explain data * SKILL-Microsoft Office * Educating Employees, Customers & Transferring Knowledge * Diagnosing & Resolving Problems * SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies. * SKILL-Written communication We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.
A language service company needs applicants for an opening for a Telecommuting Bilingual Tshiluba English Audio Medical Interpreter. Core Include: Providing effective audio remote interpreting service for consumers Participating in ongoing quality assurance and call monitoring programs Adhering to interpreter ethical standards and procedural Skills and Include: Fluent and have strong verbal communication skills in both the source and target language (i.e., French-to-English or vice-a-versa) Must have a minimum of 2 years of audio medical interpreting experience Must have a strong aptitude in customer service and medical interpreting Extensive knowledge of code of ethics and standards of practice (IMIA, NBCMI and NCIHC) Familiarity with the medical profession and its privacy laws (HIPAA) as well as other state and federals laws applied to medical interpreting
Jul 21, 2018
Full-time
A language service company needs applicants for an opening for a Telecommuting Bilingual Tshiluba English Audio Medical Interpreter. Core Include: Providing effective audio remote interpreting service for consumers Participating in ongoing quality assurance and call monitoring programs Adhering to interpreter ethical standards and procedural Skills and Include: Fluent and have strong verbal communication skills in both the source and target language (i.e., French-to-English or vice-a-versa) Must have a minimum of 2 years of audio medical interpreting experience Must have a strong aptitude in customer service and medical interpreting Extensive knowledge of code of ethics and standards of practice (IMIA, NBCMI and NCIHC) Familiarity with the medical profession and its privacy laws (HIPAA) as well as other state and federals laws applied to medical interpreting
A rapidly growing division of Tier 3 Support is looking for remote agents to join our team, working from your home office. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we begin services for each month. Were looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Applicants should possess ALL of the following skill sets: Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training). Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers. Customer service skills - Working with callers who may be frustrated or upset that something hasnt gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must. Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position. To qualify for this position you must have, or obtain the following: 1. A U.S. based home telephone number. (No cell phones or VOIP phones). 2. A corded telephone set with a headset. (No cordless phones). 3. A PC with Windows XP or Vista. 4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections). 5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background. You must meet the following criteria to qualify for this position: 1. You must be geographically located in The United States. 2. You must be able to provide proof of having the legal right to work in The United States. 3. You must be willing to submit to a criminal background check.
Jul 21, 2018
Full-time
A rapidly growing division of Tier 3 Support is looking for remote agents to join our team, working from your home office. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we begin services for each month. Were looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Applicants should possess ALL of the following skill sets: Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training). Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers. Customer service skills - Working with callers who may be frustrated or upset that something hasnt gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must. Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position. To qualify for this position you must have, or obtain the following: 1. A U.S. based home telephone number. (No cell phones or VOIP phones). 2. A corded telephone set with a headset. (No cordless phones). 3. A PC with Windows XP or Vista. 4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections). 5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background. You must meet the following criteria to qualify for this position: 1. You must be geographically located in The United States. 2. You must be able to provide proof of having the legal right to work in The United States. 3. You must be willing to submit to a criminal background check.
Bookkeeper. Bookstore is hiring a bookkeeper. This is a work from home position, but does require some time in the store (filing, etc.) 10-15 hours/week @ $10.00/hour plus a 20% discount on merchandise. Knowledge of Quickbooks and Excel is helpful, but not required.
Jul 21, 2018
Part-time
Bookkeeper. Bookstore is hiring a bookkeeper. This is a work from home position, but does require some time in the store (filing, etc.) 10-15 hours/week @ $10.00/hour plus a 20% discount on merchandise. Knowledge of Quickbooks and Excel is helpful, but not required.
We hire independent contractors to work from their home offices. Work full-time, part-time and weekends. Pay is by 65-character line including spaces. Direct deposit twice monthly. Requirements: Minimum 5 years experience in the medical transcription industry. High speed internet. Knowledge of computing and FTP / internet usage. Multi-specialty experience a plus. Ability to transcribe .wav voice files. Professional version of Window XP, 2000 or Vista. Knowledge of Word. Independent contractor status. Ability to format transcription to meet required client-driven standards. Up-to-date reference materials encompassing all specialties. Acute care experience preferred.
Jul 21, 2018
Full-time
We hire independent contractors to work from their home offices. Work full-time, part-time and weekends. Pay is by 65-character line including spaces. Direct deposit twice monthly. Requirements: Minimum 5 years experience in the medical transcription industry. High speed internet. Knowledge of computing and FTP / internet usage. Multi-specialty experience a plus. Ability to transcribe .wav voice files. Professional version of Window XP, 2000 or Vista. Knowledge of Word. Independent contractor status. Ability to format transcription to meet required client-driven standards. Up-to-date reference materials encompassing all specialties. Acute care experience preferred.
We are looking for Remote Sales Superstars to join our amazing team! Make heavy outbound calls daily to businesses offering known high volume salable Bluetooth (and other) devices for nitch market. Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities in Excel (or compatible program). PERKS: Work schedule: Make your own schedule, (business hours most profitable). Casual attire and home work atmosphere. PAY: Position is UNCAPPED commission! Sales contest with cash and product prizes. Previous Sales Experience is a MUST. Top producer at previous sales roles. Excellent phone/verbal communication skills. Internet savvy. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Strong, aggressive sales closing skills. Data entry skills. Experience in using computers, the Internet and email software. Efficient multi-tasking (navigate internet web pages and databases while on the phone). Excellent work ethic. Outbound Call Center experience a major PLUS! Must attend a biweekly conference calls!
Jul 21, 2018
Full-time
We are looking for Remote Sales Superstars to join our amazing team! Make heavy outbound calls daily to businesses offering known high volume salable Bluetooth (and other) devices for nitch market. Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities in Excel (or compatible program). PERKS: Work schedule: Make your own schedule, (business hours most profitable). Casual attire and home work atmosphere. PAY: Position is UNCAPPED commission! Sales contest with cash and product prizes. Previous Sales Experience is a MUST. Top producer at previous sales roles. Excellent phone/verbal communication skills. Internet savvy. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Strong, aggressive sales closing skills. Data entry skills. Experience in using computers, the Internet and email software. Efficient multi-tasking (navigate internet web pages and databases while on the phone). Excellent work ethic. Outbound Call Center experience a major PLUS! Must attend a biweekly conference calls!
We are always looking for experienced and talented individuals to join our team. Our career opportunities include professional, transcription, speech editing, quality assurance, and management support positions. To be considered for employment, applicants must have two years of recent work experience as a medical transcriptionist or must be a recent graduate of an AAMT certified transcription program. We will consider applicants who have transcription experience in one or more of these areas: Acute care (Hospital); Multi-Specialty Clinic or ER; Oncology and Radiology. Acute Care: Applicants must have two years of recent work experience transcribing physician-dictated inpatient medical record reports: history and physicals, operative reports, consultations and discharge summaries. Multi-specialty Clinic or ER: Applicants must have one year of recent work experience transcribing physician-dictated multi-specialty clinic reports or ED reports: history and physicals, consultations, procedure notes, progress notes or Emergency Department reports. Experience in a minimum of three specialties is required in order to transcribe multi-specialty clinic reports. Oncology: Applicants must have one year of recent work experience transcribing physician-dictated, hospital-based oncology reports, which include procedure notes, discharge summaries, consultations, and clinic notes. Radiology: Applicants must have one year of recent work experience transcribing physician-dictated Diagnostic Imaging reports, such as X-rays, MRIs, CT scans, nuclear medicine and mammography.
Jul 21, 2018
Full-time
We are always looking for experienced and talented individuals to join our team. Our career opportunities include professional, transcription, speech editing, quality assurance, and management support positions. To be considered for employment, applicants must have two years of recent work experience as a medical transcriptionist or must be a recent graduate of an AAMT certified transcription program. We will consider applicants who have transcription experience in one or more of these areas: Acute care (Hospital); Multi-Specialty Clinic or ER; Oncology and Radiology. Acute Care: Applicants must have two years of recent work experience transcribing physician-dictated inpatient medical record reports: history and physicals, operative reports, consultations and discharge summaries. Multi-specialty Clinic or ER: Applicants must have one year of recent work experience transcribing physician-dictated multi-specialty clinic reports or ED reports: history and physicals, consultations, procedure notes, progress notes or Emergency Department reports. Experience in a minimum of three specialties is required in order to transcribe multi-specialty clinic reports. Oncology: Applicants must have one year of recent work experience transcribing physician-dictated, hospital-based oncology reports, which include procedure notes, discharge summaries, consultations, and clinic notes. Radiology: Applicants must have one year of recent work experience transcribing physician-dictated Diagnostic Imaging reports, such as X-rays, MRIs, CT scans, nuclear medicine and mammography.
We hire independent contractors to work from their home offices. Work full-time, part-time and weekends. Pay is by 65-character line including spaces. Direct deposit twice monthly. Requirements: Minimum 5 years experience in the medical transcription industry. High speed internet. Knowledge of computing and FTP / internet usage. Multi-specialty experience a plus. Ability to transcribe .wav voice files. Professional version of Window XP, 2000 or Vista. Knowledge of Word. Independent contractor status. Ability to format transcription to meet required client-driven standards. Up-to-date reference materials encompassing all specialties. Acute care experience preferred.
Jul 21, 2018
Full-time
We hire independent contractors to work from their home offices. Work full-time, part-time and weekends. Pay is by 65-character line including spaces. Direct deposit twice monthly. Requirements: Minimum 5 years experience in the medical transcription industry. High speed internet. Knowledge of computing and FTP / internet usage. Multi-specialty experience a plus. Ability to transcribe .wav voice files. Professional version of Window XP, 2000 or Vista. Knowledge of Word. Independent contractor status. Ability to format transcription to meet required client-driven standards. Up-to-date reference materials encompassing all specialties. Acute care experience preferred.
We are looking for Remote Sales Superstars to join our amazing team! Make heavy outbound calls daily to businesses offering known high volume salable Bluetooth (and other) devices for nitch market. Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities in Excel (or compatible program). PERKS: Work schedule: Make your own schedule, (business hours most profitable). Casual attire and home work atmosphere. PAY: Position is UNCAPPED commission! Sales contest with cash and product prizes. Previous Sales Experience is a MUST. Top producer at previous sales roles. Excellent phone/verbal communication skills. Internet savvy. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Strong, aggressive sales closing skills. Data entry skills. Experience in using computers, the Internet and email software. Efficient multi-tasking (navigate internet web pages and databases while on the phone). Excellent work ethic. Outbound Call Center experience a major PLUS! Must attend a biweekly conference calls!
Jul 21, 2018
Full-time
We are looking for Remote Sales Superstars to join our amazing team! Make heavy outbound calls daily to businesses offering known high volume salable Bluetooth (and other) devices for nitch market. Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities in Excel (or compatible program). PERKS: Work schedule: Make your own schedule, (business hours most profitable). Casual attire and home work atmosphere. PAY: Position is UNCAPPED commission! Sales contest with cash and product prizes. Previous Sales Experience is a MUST. Top producer at previous sales roles. Excellent phone/verbal communication skills. Internet savvy. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Strong, aggressive sales closing skills. Data entry skills. Experience in using computers, the Internet and email software. Efficient multi-tasking (navigate internet web pages and databases while on the phone). Excellent work ethic. Outbound Call Center experience a major PLUS! Must attend a biweekly conference calls!
We are always looking for experienced and talented individuals to join our team. Our career opportunities include professional, transcription, speech editing, quality assurance, and management support positions. To be considered for employment, applicants must have two years of recent work experience as a medical transcriptionist or must be a recent graduate of an AAMT certified transcription program. We will consider applicants who have transcription experience in one or more of these areas: Acute care (Hospital); Multi-Specialty Clinic or ER; Oncology and Radiology. Acute Care: Applicants must have two years of recent work experience transcribing physician-dictated inpatient medical record reports: history and physicals, operative reports, consultations and discharge summaries. Multi-specialty Clinic or ER: Applicants must have one year of recent work experience transcribing physician-dictated multi-specialty clinic reports or ED reports: history and physicals, consultations, procedure notes, progress notes or Emergency Department reports. Experience in a minimum of three specialties is required in order to transcribe multi-specialty clinic reports. Oncology: Applicants must have one year of recent work experience transcribing physician-dictated, hospital-based oncology reports, which include procedure notes, discharge summaries, consultations, and clinic notes. Radiology: Applicants must have one year of recent work experience transcribing physician-dictated Diagnostic Imaging reports, such as X-rays, MRIs, CT scans, nuclear medicine and mammography.
Jul 21, 2018
Full-time
We are always looking for experienced and talented individuals to join our team. Our career opportunities include professional, transcription, speech editing, quality assurance, and management support positions. To be considered for employment, applicants must have two years of recent work experience as a medical transcriptionist or must be a recent graduate of an AAMT certified transcription program. We will consider applicants who have transcription experience in one or more of these areas: Acute care (Hospital); Multi-Specialty Clinic or ER; Oncology and Radiology. Acute Care: Applicants must have two years of recent work experience transcribing physician-dictated inpatient medical record reports: history and physicals, operative reports, consultations and discharge summaries. Multi-specialty Clinic or ER: Applicants must have one year of recent work experience transcribing physician-dictated multi-specialty clinic reports or ED reports: history and physicals, consultations, procedure notes, progress notes or Emergency Department reports. Experience in a minimum of three specialties is required in order to transcribe multi-specialty clinic reports. Oncology: Applicants must have one year of recent work experience transcribing physician-dictated, hospital-based oncology reports, which include procedure notes, discharge summaries, consultations, and clinic notes. Radiology: Applicants must have one year of recent work experience transcribing physician-dictated Diagnostic Imaging reports, such as X-rays, MRIs, CT scans, nuclear medicine and mammography.
Bookkeeper. Bookstore is hiring a bookkeeper. This is a work from home position, but does require some time in the store (filing, etc.) 10-15 hours/week @ $10.00/hour plus a 20% discount on merchandise. Knowledge of Quickbooks and Excel is helpful, but not required.
Jul 21, 2018
Part-time
Bookkeeper. Bookstore is hiring a bookkeeper. This is a work from home position, but does require some time in the store (filing, etc.) 10-15 hours/week @ $10.00/hour plus a 20% discount on merchandise. Knowledge of Quickbooks and Excel is helpful, but not required.
A rapidly growing division of Tier 3 Support is looking for remote agents to join our team, working from your home office. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we begin services for each month. Were looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Applicants should possess ALL of the following skill sets: Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training). Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers. Customer service skills - Working with callers who may be frustrated or upset that something hasnt gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must. Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position. To qualify for this position you must have, or obtain the following: 1. A U.S. based home telephone number. (No cell phones or VOIP phones). 2. A corded telephone set with a headset. (No cordless phones). 3. A PC with Windows XP or Vista. 4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections). 5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background. You must meet the following criteria to qualify for this position: 1. You must be geographically located in The United States. 2. You must be able to provide proof of having the legal right to work in The United States. 3. You must be willing to submit to a criminal background check.
Jul 21, 2018
Full-time
A rapidly growing division of Tier 3 Support is looking for remote agents to join our team, working from your home office. Our clients demand the highest service level possible. In turn, we are constantly working to build a team of friendly and efficient support professionals to meet our current clients growing call volumes, as well as the numerous new clients we begin services for each month. Were looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Applicants should possess ALL of the following skill sets: Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training). Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers. Customer service skills - Working with callers who may be frustrated or upset that something hasnt gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must. Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position. To qualify for this position you must have, or obtain the following: 1. A U.S. based home telephone number. (No cell phones or VOIP phones). 2. A corded telephone set with a headset. (No cordless phones). 3. A PC with Windows XP or Vista. 4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections). 5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background. You must meet the following criteria to qualify for this position: 1. You must be geographically located in The United States. 2. You must be able to provide proof of having the legal right to work in The United States. 3. You must be willing to submit to a criminal background check.
