You might make a great Specialist if you: like knowing everything about specific topics of expertise or interest, have a background or strong interest in specific categories of knowledge, love to search for answers, can quickly craft a short and compelling answer based on available information, enjoy helping people find answers to their questions and can utilize search engines and internet tools quickly and expertly. The Specialist is actually a Generalist, but with an agenda. Specialists sign up for particular Categories by submitting Interests, allowing them to focus their Guiding on particular areas of knowledge. Working from a well formed question that the Expeditor delivers, the Specialist blazes a fast trail on the Web to an accurate answer from an authoritative source. Specialist Duties: Determining the intent of customer questions. Finding answers to customer questions using the Internet and special Guide Tools. Forming and/or editing answers into a text message to the customer. Adding magic to the answer in the form of related info and greetings. Answering questions outside of specializations, depending on your Categories and question volume.
Specialist Skills: Specific knowledge in chosen subject areas. Exceptional Internet search skills. Strong reasoning ability and sound judgment. Good grammar and spelling. Fast typing. Good general knowledge.
High School Diploma or GED
Based on experience