We are seeking a Contact Center Interpreter Coordinator for a full or part time position. Our part time position has a very flexible schedule and number of hours. You will be offered to work some evenings, weekends, days and if you like to work at night, we also have that opportunity. As a part time Interpreter Coordinator you can work as little as 10 hrs per week to as much as 35 hrs per week. Full time Interpreter Coordinator will have a more organized schedule with guaranteed 40 hrs per week. Our regular shifts are from 6:00 am to 03:00pm than from 03:00pm to 10:00pm and from 10:00pm to 06:00am. There are going to be some overlaps and schedule changes and shifts. We have also some daily shifts that start at 8:00am, 9:00am and 10:00am. We offer hands-on training and a fun working environment for a focused individual with an ability to switch tasks easily. Candidates must be flexible to work any day of the week. Hours for training are 8-5pm, however other hours can be arranged. Being bilingual is a huge plus but not a requirement. Starting pay is $10-11/hr.
Qualifications: Preferred candidates will have solid customer service experience in a call center. Must have excellent oral communication and interpersonal skills; strong listening and probing skills. Be able to support a growing number of customers and interpreters. Continuously demonstrate proficiency in service and call handling skills. Interpreter Coordinators must be able to handle a high volume of telephone calls in a fast paced environment, while maintaining a strong commitment to providing quality service. This individual must display punctuality and dependability in attendance. Must be flexible to work shifts that may include evenings, weekends, and holidays and demonstrate flexibility in scheduling to ensure departmental coverage. Accurate typing skills of 25 words per minute are required. Additionally we require excellent phone skills and the ability to problem solve and work independently. The ability to multitask is a requirement. Must be computer literate. Our Contact Center has a heavy call volume on a daily basis, both inbound and outbound. Some of the responsibilities of the Interpreter Coordinators are: Connect customers with language interpreters using proprietary telephony technology. Schedule on-site interpreters to go to different customer locations in the Portland metropolitan area. Constant interactions with customers and interpreters, including scheduling, rescheduling and canceling appointments. Entering appointments into the online system and assigning interpreters to available appointments.
High School Diploma or GED
Based on experience