We are seeking a bright, articulate, detail-oriented, highly productive Customer and Sales Support to be a friendly representative of the company while answering customers questions about our products and services, resolving issues with customers and potential customers, taking orders, and providing all-round top-notch customer service. In addition to communicating with customers, the Customer and Sales Support Person will act as a liaison to the Product, Quality Assurance and Sales teams by providing valuable feedback, tracking statistics and informing product improvements and enhancements. Responsibilities: Read and respond to e-mails. Answer and make phone calls. Troubleshoot problems customers are having with browsers, links, websites and subscriptions. Follow problems to the point of full resolution. Collaborate with other team members in the sales department of (and adherence to) standard troubleshooting steps and resolutions, escalation policies and procedures, and support documentation. Proactively improving our service or process by making appropriate personnel aware of issues and following appropriate avenues until resolution. Write letters, web content, etc... Report user trends. Evaluate and appropriately escalate problems to other departments. Complete appropriate reports.
Qualifications: Perfect English, spoken and written. Ability to write well, politely and quickly. Ability to communicate warmly, succinctly and clearly on the phone. Understands that retaining and pleasing customers is the companys highest priority and the basis of its success. Good knowledge of computers, Windows OS, Internet and E-commerce.
High School Diploma or GED
Based on experience