We are looking to hire Technical Support Customer Service Representatives for our websites and services and the top selling genealogy software. Great benefits are available for full time employees. Tuition reimbursement is available to both full and part time employees. Key Responsibilities / Performance Requirements: Correspond with our customers through phone, email and chat to provide them excellent customer support. Manage customer email in a timely manner and provide accurate answers to quickly solve their questions or technical issues. Professionally communicate with customers by phone to troubleshoot and resolve technical issues. Work with other team members to achieve department goals of providing industry leading responses and support.
Required Skills: 6+ months of prior technical support or equivalent experience. Accurately type 30+ words per minute. Strong analytical skills and attention to detail . Good communication skills. Experience navigating and troubleshooting on Windows based PCs.
High School Diploma or GED
Based on experience