Tired of working for oversized companies where your creative contributions go unnoticed? Join us for a career in Customer Service, not just another job. A leading communication technology provider in the direct sales and marketing industry is helping companies effectively communicate with thousands of independent sales agents. Our team of experts create partnerships with clients and develop communication strategies that include conference calling, replay lines, web conferencing, unified messaging, and other communication-related services. Known throughout our industry as the best in customer service, we pride ourselves on personal attention. As a smaller and relatively fast-growing company, this is an excellent opportunity to start a career with a customer-oriented, cutting-edge communications company. We are currently searching for a CSR tele-worker to help maintain our excellent level of service provided to our customers. The CSR position will work with our sales, service, technical, and administrative departments to ensure the highest level of satisfaction is reached with our customers. Our CSRs are empowered to make decisions to assist customers while working closely with the management team constantly ensuring extremely high levels of customer satisfaction. This CSR position is a contract-to-hire tele-worker position, meaning you work from your home answering calls, emails, and using the Internet to complete your duties, all while avoiding the stressful job commute. If you are a motivated, friendly, energetic, and experienced customer service person who considers themselves an excellent employee, who can listen with patience, calm customers down, and solve technical issues, then this is the position for you. DUTIES INCLUDE: Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments. Work well with deadlines and be able to effectively prioritize. Generate and distribute order acknowledgements to customer, new customer training. Accept and process phone, fax, email, and Internet orders. Track ongoing service issues. Perform random customer satisfaction calls. Prepare reports as required by management. Update existing and create new training manuals when needed. Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager. Additional activities as directed by management.
Demonstrate customer service skills, preferably 2+ years of proven customer service success within an inbound service environment. Ability to operate in a fast-pace, multi-tasking environment. Strong written, verbal, interpersonal, and phone communication skills. Must be articulate, professional, and possess a strong customer service mindset with attention to detail. Strong computer background using MS Word, Excel, and the Internet. Ability to learn quickly including our proprietary system for managing customers. Excellent follow-up and relationship building skills - a people person. High school diploma or equivalency. Uninterrupted work-at-home environment. Up-to-date computer running Windows XP. High speed Internet connection (DSL or cable modem, no dialup). A phone line that can be dedicated for work use during working hours.
High School Diploma or GED
Based on experience