Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections.
Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.
Based on experience