Mystery Shopping is integral to the heart and soul of our company, and represents the roots of our firm dating back to 1989. Over the past 20+ years, our holistic, customized and practical multi-channel Mystery Shopping solutions (e.g, On-location, Telephone, E-Commerce/Online, Call Center) have become renowned in our industry for uncovering the underlying behavioral and operational drivers of the customer experience that are ultimately responsible for driving customer satisfaction, loyalty, advocacy and revenue.
We customize the selection of shoppers for your program based on specific demographic and lifestyle characteristics of primary interest. Eligible shoppers then complete a training and certification module designed around the specific objectives and requirements of your program. Our shoppers are managed on a day-to-day basis by our team of internal field operations associates and are continually rated and ranked on several quality metrics. Shoppers performance on these quality metrics has a direct influence on their eligibility for future assignments. Our systems also monitor shopper scoring bias (both positive and negative) and we regularly inactivate shoppers who display a tendency to consistently award high or low overall scores.
High School Diploma or GED
Based on experience