Home Based Administrative/Offline Support Agent is someone who works from their home office processing orders, entering and confirming customer information, resolving issues, isolate and problem solve, accurately prepare and update reporting, perform data analysis and providing custohmer care when necessary.
Requirements to be a Work from Home Administrative/Offline Support Agent: Fluent in English. Reliable. Friendly (smiling voice). Mature. Self-starter and disciplined; not easily distracted while working at home. Professional phone presence. Strong work ethic. Self-motivated. Ability to multitask (Talking to clients while toggling between multiple browser screens). Self-sufficient in solving problem with minimal assistance. Ability to work unsupervised. Flexible availability to meet client demands. Must be willing to purchase a call center grade phone and headset. Equipment Requirement to be a Work from Home Administrative/Offline Support Agent: Quiet working home office environment (with closed door) free from noise and interruptions. Call Center Grade Phone and Headset. Landline Phone - No VOIP or Cell Phone. A high speed Internet connection (hard-wired such as DSL or Cable - no wireless or satellite). Reliable updated computer. Computer Requirements:. Operating System: Windows XP or Window Vista. Web Browser: Microsoft Internet Explorer or higher. Maximum Screen Resolution: Minimum 1024X768. Sound Card. Optical Drive (CD/DVD). Windows Automatic Update Enabled. Number of USB Ports: Minimum 1. RAM Internal: Minimum 0.8 GB. Upload Speed: Minimum 410kbps. Download Speed: Minimum 1200. Hard Drive Speed: Minimum 20GB. Hard Drive Free Space: minimum 5GB. Processor Frequency: Minimum 1600MHz. Experience: Must have at least 1 year (preferably 2-5 years) of Administrative/Offline Support Agent experience (preferably call center experience). Education: High School Graduate or GED required. Associates degree (AA) from a two-year college or university or equivalent combination of education and experience preferred.
High School Diploma or GED
Based on experience