An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on technical support using the web and computer. This is to be on our wait list for open positions. This is not an offering of a position or for an open position currently available. Scheduling: This position is full time and part time, up to 40 hours per week to start. Schedules available after 8am EST (to midnight EST), 7 days a week. Flexibility required. Pay Grade: This position starts at $8.00 USD per hour for all new candidates. Maximum pay for this position grade with seniority, tenure and experience is $13.00 USD.
Requirements: Must speak fluent English and preferrably Spanish. Be able to type 35 words per minute or greater. Have a high speed DSL or cable connection, rated 2 MB down, 384k up (minimum), 5 MB down and 512k up (preferred). A dedicated home office space, which is free from distraction, and with a door that can be closed. A personal computer running Windows XP or Windows Vista with 512 MB of RAM and 2.0 GHZ processor (minimum), 1GB of RAM and Dual Core Processor (recommended). A 17 inch CRT monitor (minimum) or 15 inch flat panel monitor (minimum), 17 inch or greater flat panel recommended. Wired networking connection (wireless is not permitted). Laptops may be used but ONLY with an external keyboard, mouse and monitor (if display is less than 17 inch). Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment). Must be able to sit for extended periods of time in a chair. Restrictions: This position is only open to applicants residing in the following states: AR, AZ, FL, MD, ME, NC, NJ, PA, TN, TX, WI, UT. Those not residing in those states may apply but will only be contacted when the position is open to that particular state/province. Employment not available in AL, ND, NY, OH, PR, WA, WV, WY.
High School Diploma or GED
Based on experience