Remote Technical Support

  • GitHub
  • United States
  • Oct 21, 2018

Job Description



The Technical Support team is looking for full-time team members in our SF office or worldwide! We are particularly in need of folks in Asia-Pacific and Europe. Our users work 24/7, so you'll occasionally need to adjust your work week to help cover a weekend or holiday (don't worry! We strongly support flexible schedules that let you to take care of the important things in your life).

When users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions about our workflows, our pages, our API, and our desktop applications. Support also works closely with the engineering team to track down bugs and improve our documentation.

The most important characteristic of our support team is that we love helping developers. Our place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.

Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Preferred

United States (Nationwide)