Technical Support Specialist

  • Ropes & Gray
  • United States
  • Dec 11, 2018

Job Description



Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests. This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 9-5pm EST, Monday through Friday and requires on-call weekend support on a rotated basis.

Preferred

United States (Nationwide)