Due to expansion, we have opportunities for employment in our unit providing technical support, customer service and sales in an inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients products and services in a sales-oriented, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! Unlike many Work at Home schemes, this is not a gimmick, but a serious opportunity to work from home for a globally recognized organization. We currently have opportunities for employment in our unit for technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients products and services in a fast-paced, team environment. Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package? Last but not least, do you have what it takes to work from your own home? If so, we have an opportunity for you! Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills. In addition, in order to be considered for a work from home position with us, there are some technical requirements your computer must have to run our software and connect to the our network: Pentium 4 process or equivalent; 2 GHz or faster processor; 2 GB of RAM; 20 GB of available hard drive space; Soundcard; DVD player drive; Broadband internet access through cable or high-speed DSL and a dedicated work space from which to work.
May 14, 2021
Full-time
Due to expansion, we have opportunities for employment in our unit providing technical support, customer service and sales in an inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients products and services in a sales-oriented, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! Unlike many Work at Home schemes, this is not a gimmick, but a serious opportunity to work from home for a globally recognized organization. We currently have opportunities for employment in our unit for technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients products and services in a fast-paced, team environment. Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package? Last but not least, do you have what it takes to work from your own home? If so, we have an opportunity for you! Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills. In addition, in order to be considered for a work from home position with us, there are some technical requirements your computer must have to run our software and connect to the our network: Pentium 4 process or equivalent; 2 GHz or faster processor; 2 GB of RAM; 20 GB of available hard drive space; Soundcard; DVD player drive; Broadband internet access through cable or high-speed DSL and a dedicated work space from which to work.
You might make a great Generalist if you: like knowing everything about absolutely everything, have an extremely broad background and/or education, can comprehend and learn new subjects quickly, love to search for answers, can quickly craft a short and compelling answer based on available information, enjoy helping people find answers to their questions and can utilize search engines and internet tools quickly and expertly. The Generalist is the original and basic guide role. Generalists enjoy the thrill of the unexpected, and possess the Internet search skills to make them seem like an expert even if they are not. Resourceful with a capital
May 14, 2021
Full-time
You might make a great Generalist if you: like knowing everything about absolutely everything, have an extremely broad background and/or education, can comprehend and learn new subjects quickly, love to search for answers, can quickly craft a short and compelling answer based on available information, enjoy helping people find answers to their questions and can utilize search engines and internet tools quickly and expertly. The Generalist is the original and basic guide role. Generalists enjoy the thrill of the unexpected, and possess the Internet search skills to make them seem like an expert even if they are not. Resourceful with a capital
We are looking to hire Technical Support Customer Service Representatives for our websites and services and the top selling genealogy software. Great benefits are available for full time employees. Tuition reimbursement is available to both full and part time employees. Key Responsibilities / Performance Requirements: Correspond with our customers through phone, email and chat to provide them excellent customer support. Manage customer email in a timely manner and provide accurate answers to quickly solve their questions or technical issues. Professionally communicate with customers by phone to troubleshoot and resolve technical issues. Work with other team members to achieve department goals of providing industry leading responses and support. Required Skills: 6+ months of prior technical support or equivalent experience. Accurately type 30+ words per minute. Strong analytical skills and attention to detail . Good communication skills. Experience navigating and troubleshooting on Windows based PCs.
May 14, 2021
Full-time
We are looking to hire Technical Support Customer Service Representatives for our websites and services and the top selling genealogy software. Great benefits are available for full time employees. Tuition reimbursement is available to both full and part time employees. Key Responsibilities / Performance Requirements: Correspond with our customers through phone, email and chat to provide them excellent customer support. Manage customer email in a timely manner and provide accurate answers to quickly solve their questions or technical issues. Professionally communicate with customers by phone to troubleshoot and resolve technical issues. Work with other team members to achieve department goals of providing industry leading responses and support. Required Skills: 6+ months of prior technical support or equivalent experience. Accurately type 30+ words per minute. Strong analytical skills and attention to detail . Good communication skills. Experience navigating and troubleshooting on Windows based PCs.
We are looking for a few bright people to join us in developing the best software in the HVAC industry. Responsible for handling technical support to end-users over the telephone as well as the development and updating of manuals and help files. Must be technically knowledgeable and able to relate well with customers. Familiarity with Microsoft Word for Windows and Windows Help file development a plus. All open jobs offered are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by us, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
May 14, 2021
Full-time
We are looking for a few bright people to join us in developing the best software in the HVAC industry. Responsible for handling technical support to end-users over the telephone as well as the development and updating of manuals and help files. Must be technically knowledgeable and able to relate well with customers. Familiarity with Microsoft Word for Windows and Windows Help file development a plus. All open jobs offered are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by us, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
Tech support, responsible for providing world-class technical support to international clients through online email and telephone. Responsibilities: Diagnosis and resolution of routine customer inquiries. Escalation and follow up on unresolved issues. Management of customer interaction with utmost professionalism, courtesy, and responsiveness. Monitoring systems and functions. Qualifications: Ability to work in shifts. At least 6 months of experience as 1st tier support team member. High level Technical trouble-shooting ability. Excellent written and spoken English. Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone. Experience with writing DB queries - a big advantage. Experience in customer service via telephone and web - an advantage. Experience with Internet browsers & operating systems types - an advantage. Familiarity with networking & web site building (html, Jscript) - an advantage. Team player - ability to work well in a close team environment. Ability to multitask.
May 14, 2021
Full-time
Tech support, responsible for providing world-class technical support to international clients through online email and telephone. Responsibilities: Diagnosis and resolution of routine customer inquiries. Escalation and follow up on unresolved issues. Management of customer interaction with utmost professionalism, courtesy, and responsiveness. Monitoring systems and functions. Qualifications: Ability to work in shifts. At least 6 months of experience as 1st tier support team member. High level Technical trouble-shooting ability. Excellent written and spoken English. Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone. Experience with writing DB queries - a big advantage. Experience in customer service via telephone and web - an advantage. Experience with Internet browsers & operating systems types - an advantage. Familiarity with networking & web site building (html, Jscript) - an advantage. Team player - ability to work well in a close team environment. Ability to multitask.
Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections. Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.
May 14, 2021
Full-time
Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections. Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.
Technical Support: Client/user support, assists with answering integration questions from client development team. Minor web development duties, account registrations and database entry. Must be familiar with Windows NT networks, Windows 95 platform and raw HTML; knowledge of Javascript and CGI/perl a plus.
May 14, 2021
Full-time
Technical Support: Client/user support, assists with answering integration questions from client development team. Minor web development duties, account registrations and database entry. Must be familiar with Windows NT networks, Windows 95 platform and raw HTML; knowledge of Javascript and CGI/perl a plus.
Our company is growing and we are looking for strong, successful and energetic Technical Support Specialists. We help consumers and small businesses get the most out of their technology including PCs, peripherals, wireless networks and most hardware and software. Our mission is to make it simple for everyone to Enjoy Their Technology. Whether its setting up a new wireless network, moving data from a smart phone to a PC, removing 200 viruses from a computer, or cleaning up a corrupt registry, we approach each call with enthusiasm, determination, and a friendly personality. We are looking for people who want to be a part of the revolution. Job Responsibilities: Handle and resolve web and telephone based support for our subscribers in a professional, timely, and efficient manner while providing the customer with an outstanding support experience. Demonstrate understanding of technology, service issues, and use best practice resolution approaches. Demonstrate intermediate problem diagnostic, resolution and customer relationship development skills in all situations. Document all contact activity, including detailed troubleshooting steps and problem resolution in the call tracking system for each customer interaction. Create knowledge articles for all issues not already documented to reduce troubleshooting and research time for future calls. Effectively manage your time in order to be available to work with customers, meet service delivery goals, and provide the best experience for our subscribers. Report to management new process issues that impact customers. Identify when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified. Participate in individual and team projects. Other responsibilities as assigned. Additional Required Skills: Advanced knowledge of Operations System troubleshooting from Windows 2000 to 7. Advanced knowledge of setting up and troubleshooting hardware devices ranging from MP3 players to home and small business networking. Demonstrated ability to speak to the non-technical customers level of understanding. Ability to quickly and successfully come up to speed on new technologies, new services issues (i.e. virus, smart phones, Windows Vista) and new HiWired offerings without traditional classroom/courseware materials. Professional and mature work style and habits conducive to working in a virtual home office 80% of the time (must be able to commute to Needham, MA 1-2 times per week). Strong multi-tasking skills; read, respond and manage (Email and Instant Messaging continuously throughout each day. Creative problem solver. Typing at least 30 wpm.
May 14, 2021
Full-time
Our company is growing and we are looking for strong, successful and energetic Technical Support Specialists. We help consumers and small businesses get the most out of their technology including PCs, peripherals, wireless networks and most hardware and software. Our mission is to make it simple for everyone to Enjoy Their Technology. Whether its setting up a new wireless network, moving data from a smart phone to a PC, removing 200 viruses from a computer, or cleaning up a corrupt registry, we approach each call with enthusiasm, determination, and a friendly personality. We are looking for people who want to be a part of the revolution. Job Responsibilities: Handle and resolve web and telephone based support for our subscribers in a professional, timely, and efficient manner while providing the customer with an outstanding support experience. Demonstrate understanding of technology, service issues, and use best practice resolution approaches. Demonstrate intermediate problem diagnostic, resolution and customer relationship development skills in all situations. Document all contact activity, including detailed troubleshooting steps and problem resolution in the call tracking system for each customer interaction. Create knowledge articles for all issues not already documented to reduce troubleshooting and research time for future calls. Effectively manage your time in order to be available to work with customers, meet service delivery goals, and provide the best experience for our subscribers. Report to management new process issues that impact customers. Identify when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified. Participate in individual and team projects. Other responsibilities as assigned. Additional Required Skills: Advanced knowledge of Operations System troubleshooting from Windows 2000 to 7. Advanced knowledge of setting up and troubleshooting hardware devices ranging from MP3 players to home and small business networking. Demonstrated ability to speak to the non-technical customers level of understanding. Ability to quickly and successfully come up to speed on new technologies, new services issues (i.e. virus, smart phones, Windows Vista) and new HiWired offerings without traditional classroom/courseware materials. Professional and mature work style and habits conducive to working in a virtual home office 80% of the time (must be able to commute to Needham, MA 1-2 times per week). Strong multi-tasking skills; read, respond and manage (Email and Instant Messaging continuously throughout each day. Creative problem solver. Typing at least 30 wpm.
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests. This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 9-5pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support and IT Training Team and reports to the Manager of User Support. ESSENTIAL CAPABILITIES: Excellent listening, questioning and analytical skills. Ability to remain calm under pressure and work in a concise, clear and focused manner. Ability to understand and assimilate to the organizations culture, philosophy and values. Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time. Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. Ability to relate to non-technical users in user-friendly language. Ability to gauge ones strengths and limitations, escalating problems when needed, in effort to move self and others forward positively. Ability to manage multiple and sometimes competing priorities. ESSENTIAL FUNCTIONS: Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track and monitor the problem to insure a timely resolution and follow-up. Works with callers and other help desk specialists to resolve simple to complex information system problems. Perform day-to-day activities within established service levels and metrics. Create balanced and comprehensive strategies to achieve goals through careful preparation and organization. Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc). Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers and other network devices (Issues are not limited to these areas). Develops a knowledge of Firms total computing environment and the quality management processes and practices. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Minimum of 2 years of experience with Help Desk work in a law firm or relative experience. Associates Degree in Computer Science or completion of a program at a recognized technical institute required. Prior experience and proven success in a work from home capacity. Microsoft Certified Applications Specialist Certification within 12 months of hire. Prior experience with troubleshooting enterprise and desktop applications. Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system. Strong written and oral communication skills. Self starter who is a curious learner, independently motivated,
May 14, 2021
Full-time
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests. This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 9-5pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support and IT Training Team and reports to the Manager of User Support. ESSENTIAL CAPABILITIES: Excellent listening, questioning and analytical skills. Ability to remain calm under pressure and work in a concise, clear and focused manner. Ability to understand and assimilate to the organizations culture, philosophy and values. Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time. Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. Ability to relate to non-technical users in user-friendly language. Ability to gauge ones strengths and limitations, escalating problems when needed, in effort to move self and others forward positively. Ability to manage multiple and sometimes competing priorities. ESSENTIAL FUNCTIONS: Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track and monitor the problem to insure a timely resolution and follow-up. Works with callers and other help desk specialists to resolve simple to complex information system problems. Perform day-to-day activities within established service levels and metrics. Create balanced and comprehensive strategies to achieve goals through careful preparation and organization. Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc). Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers and other network devices (Issues are not limited to these areas). Develops a knowledge of Firms total computing environment and the quality management processes and practices. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Minimum of 2 years of experience with Help Desk work in a law firm or relative experience. Associates Degree in Computer Science or completion of a program at a recognized technical institute required. Prior experience and proven success in a work from home capacity. Microsoft Certified Applications Specialist Certification within 12 months of hire. Prior experience with troubleshooting enterprise and desktop applications. Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system. Strong written and oral communication skills. Self starter who is a curious learner, independently motivated,
We look forward to connecting you with some of the most amazing jobs around. If your skill set matches one of our current openings (not all of our jobs are posted on our site), one of our recruiters will be in contact with you shortly. If not, we will keep your resume on file for upcoming opportunities.
May 14, 2021
Full-time
We look forward to connecting you with some of the most amazing jobs around. If your skill set matches one of our current openings (not all of our jobs are posted on our site), one of our recruiters will be in contact with you shortly. If not, we will keep your resume on file for upcoming opportunities.
Technical Support: Client/user support, assists with answering integration questions from client development team. Minor web development duties, account registrations and database entry. Must be familiar with Windows NT networks, Windows 95 platform and raw HTML; knowledge of Javascript and CGI/perl a plus.
May 14, 2021
Full-time
Technical Support: Client/user support, assists with answering integration questions from client development team. Minor web development duties, account registrations and database entry. Must be familiar with Windows NT networks, Windows 95 platform and raw HTML; knowledge of Javascript and CGI/perl a plus.
We are looking for a few bright people to join us in developing the best software in the HVAC industry. Responsible for handling technical support to end-users over the telephone as well as the development and updating of manuals and help files. Must be technically knowledgeable and able to relate well with customers. Familiarity with Microsoft Word for Windows and Windows Help file development a plus. All open jobs offered are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by us, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
May 14, 2021
Full-time
We are looking for a few bright people to join us in developing the best software in the HVAC industry. Responsible for handling technical support to end-users over the telephone as well as the development and updating of manuals and help files. Must be technically knowledgeable and able to relate well with customers. Familiarity with Microsoft Word for Windows and Windows Help file development a plus. All open jobs offered are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by us, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
We are looking to hire Technical Support Customer Service Representatives for our websites and services and the top selling genealogy software. Great benefits are available for full time employees. Tuition reimbursement is available to both full and part time employees. Key Responsibilities / Performance Requirements: Correspond with our customers through phone, email and chat to provide them excellent customer support. Manage customer email in a timely manner and provide accurate answers to quickly solve their questions or technical issues. Professionally communicate with customers by phone to troubleshoot and resolve technical issues. Work with other team members to achieve department goals of providing industry leading responses and support. Required Skills: 6+ months of prior technical support or equivalent experience. Accurately type 30+ words per minute. Strong analytical skills and attention to detail . Good communication skills. Experience navigating and troubleshooting on Windows based PCs.
May 14, 2021
Full-time
We are looking to hire Technical Support Customer Service Representatives for our websites and services and the top selling genealogy software. Great benefits are available for full time employees. Tuition reimbursement is available to both full and part time employees. Key Responsibilities / Performance Requirements: Correspond with our customers through phone, email and chat to provide them excellent customer support. Manage customer email in a timely manner and provide accurate answers to quickly solve their questions or technical issues. Professionally communicate with customers by phone to troubleshoot and resolve technical issues. Work with other team members to achieve department goals of providing industry leading responses and support. Required Skills: 6+ months of prior technical support or equivalent experience. Accurately type 30+ words per minute. Strong analytical skills and attention to detail . Good communication skills. Experience navigating and troubleshooting on Windows based PCs.
Tech support, responsible for providing world-class technical support to international clients through online email and telephone. Responsibilities: Diagnosis and resolution of routine customer inquiries. Escalation and follow up on unresolved issues. Management of customer interaction with utmost professionalism, courtesy, and responsiveness. Monitoring systems and functions. Qualifications: Ability to work in shifts. At least 6 months of experience as 1st tier support team member. High level Technical trouble-shooting ability. Excellent written and spoken English. Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone. Experience with writing DB queries - a big advantage. Experience in customer service via telephone and web - an advantage. Experience with Internet browsers & operating systems types - an advantage. Familiarity with networking & web site building (html, Jscript) - an advantage. Team player - ability to work well in a close team environment. Ability to multitask.
May 14, 2021
Full-time
Tech support, responsible for providing world-class technical support to international clients through online email and telephone. Responsibilities: Diagnosis and resolution of routine customer inquiries. Escalation and follow up on unresolved issues. Management of customer interaction with utmost professionalism, courtesy, and responsiveness. Monitoring systems and functions. Qualifications: Ability to work in shifts. At least 6 months of experience as 1st tier support team member. High level Technical trouble-shooting ability. Excellent written and spoken English. Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone. Experience with writing DB queries - a big advantage. Experience in customer service via telephone and web - an advantage. Experience with Internet browsers & operating systems types - an advantage. Familiarity with networking & web site building (html, Jscript) - an advantage. Team player - ability to work well in a close team environment. Ability to multitask.
Due to expansion, we have opportunities for employment in our unit providing technical support, customer service and sales in an inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients products and services in a sales-oriented, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! Unlike many Work at Home schemes, this is not a gimmick, but a serious opportunity to work from home for a globally recognized organization. We currently have opportunities for employment in our unit for technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients products and services in a fast-paced, team environment. Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package? Last but not least, do you have what it takes to work from your own home? If so, we have an opportunity for you! Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills. In addition, in order to be considered for a work from home position with us, there are some technical requirements your computer must have to run our software and connect to the our network: Pentium 4 process or equivalent; 2 GHz or faster processor; 2 GB of RAM; 20 GB of available hard drive space; Soundcard; DVD player drive; Broadband internet access through cable or high-speed DSL and a dedicated work space from which to work.
May 14, 2021
Full-time
Due to expansion, we have opportunities for employment in our unit providing technical support, customer service and sales in an inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients products and services in a sales-oriented, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! Unlike many Work at Home schemes, this is not a gimmick, but a serious opportunity to work from home for a globally recognized organization. We currently have opportunities for employment in our unit for technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients products and services in a fast-paced, team environment. Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package? Last but not least, do you have what it takes to work from your own home? If so, we have an opportunity for you! Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills. In addition, in order to be considered for a work from home position with us, there are some technical requirements your computer must have to run our software and connect to the our network: Pentium 4 process or equivalent; 2 GHz or faster processor; 2 GB of RAM; 20 GB of available hard drive space; Soundcard; DVD player drive; Broadband internet access through cable or high-speed DSL and a dedicated work space from which to work.
Our company is growing and we are looking for strong, successful and energetic Technical Support Specialists. We help consumers and small businesses get the most out of their technology including PCs, peripherals, wireless networks and most hardware and software. Our mission is to make it simple for everyone to Enjoy Their Technology. Whether its setting up a new wireless network, moving data from a smart phone to a PC, removing 200 viruses from a computer, or cleaning up a corrupt registry, we approach each call with enthusiasm, determination, and a friendly personality. We are looking for people who want to be a part of the revolution. Job Responsibilities: Handle and resolve web and telephone based support for our subscribers in a professional, timely, and efficient manner while providing the customer with an outstanding support experience. Demonstrate understanding of technology, service issues, and use best practice resolution approaches. Demonstrate intermediate problem diagnostic, resolution and customer relationship development skills in all situations. Document all contact activity, including detailed troubleshooting steps and problem resolution in the call tracking system for each customer interaction. Create knowledge articles for all issues not already documented to reduce troubleshooting and research time for future calls. Effectively manage your time in order to be available to work with customers, meet service delivery goals, and provide the best experience for our subscribers. Report to management new process issues that impact customers. Identify when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified. Participate in individual and team projects. Other responsibilities as assigned. Additional Required Skills: Advanced knowledge of Operations System troubleshooting from Windows 2000 to 7. Advanced knowledge of setting up and troubleshooting hardware devices ranging from MP3 players to home and small business networking. Demonstrated ability to speak to the non-technical customers level of understanding. Ability to quickly and successfully come up to speed on new technologies, new services issues (i.e. virus, smart phones, Windows Vista) and new HiWired offerings without traditional classroom/courseware materials. Professional and mature work style and habits conducive to working in a virtual home office 80% of the time (must be able to commute to Needham, MA 1-2 times per week). Strong multi-tasking skills; read, respond and manage (Email and Instant Messaging continuously throughout each day. Creative problem solver. Typing at least 30 wpm.
May 14, 2021
Full-time
Our company is growing and we are looking for strong, successful and energetic Technical Support Specialists. We help consumers and small businesses get the most out of their technology including PCs, peripherals, wireless networks and most hardware and software. Our mission is to make it simple for everyone to Enjoy Their Technology. Whether its setting up a new wireless network, moving data from a smart phone to a PC, removing 200 viruses from a computer, or cleaning up a corrupt registry, we approach each call with enthusiasm, determination, and a friendly personality. We are looking for people who want to be a part of the revolution. Job Responsibilities: Handle and resolve web and telephone based support for our subscribers in a professional, timely, and efficient manner while providing the customer with an outstanding support experience. Demonstrate understanding of technology, service issues, and use best practice resolution approaches. Demonstrate intermediate problem diagnostic, resolution and customer relationship development skills in all situations. Document all contact activity, including detailed troubleshooting steps and problem resolution in the call tracking system for each customer interaction. Create knowledge articles for all issues not already documented to reduce troubleshooting and research time for future calls. Effectively manage your time in order to be available to work with customers, meet service delivery goals, and provide the best experience for our subscribers. Report to management new process issues that impact customers. Identify when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified. Participate in individual and team projects. Other responsibilities as assigned. Additional Required Skills: Advanced knowledge of Operations System troubleshooting from Windows 2000 to 7. Advanced knowledge of setting up and troubleshooting hardware devices ranging from MP3 players to home and small business networking. Demonstrated ability to speak to the non-technical customers level of understanding. Ability to quickly and successfully come up to speed on new technologies, new services issues (i.e. virus, smart phones, Windows Vista) and new HiWired offerings without traditional classroom/courseware materials. Professional and mature work style and habits conducive to working in a virtual home office 80% of the time (must be able to commute to Needham, MA 1-2 times per week). Strong multi-tasking skills; read, respond and manage (Email and Instant Messaging continuously throughout each day. Creative problem solver. Typing at least 30 wpm.
Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections. Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.
May 14, 2021
Full-time
Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections. Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests. This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 9-5pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support and IT Training Team and reports to the Manager of User Support. ESSENTIAL CAPABILITIES: Excellent listening, questioning and analytical skills. Ability to remain calm under pressure and work in a concise, clear and focused manner. Ability to understand and assimilate to the organizations culture, philosophy and values. Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time. Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. Ability to relate to non-technical users in user-friendly language. Ability to gauge ones strengths and limitations, escalating problems when needed, in effort to move self and others forward positively. Ability to manage multiple and sometimes competing priorities. ESSENTIAL FUNCTIONS: Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track and monitor the problem to insure a timely resolution and follow-up. Works with callers and other help desk specialists to resolve simple to complex information system problems. Perform day-to-day activities within established service levels and metrics. Create balanced and comprehensive strategies to achieve goals through careful preparation and organization. Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc). Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers and other network devices (Issues are not limited to these areas). Develops a knowledge of Firms total computing environment and the quality management processes and practices. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Minimum of 2 years of experience with Help Desk work in a law firm or relative experience. Associates Degree in Computer Science or completion of a program at a recognized technical institute required. Prior experience and proven success in a work from home capacity. Microsoft Certified Applications Specialist Certification within 12 months of hire. Prior experience with troubleshooting enterprise and desktop applications. Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system. Strong written and oral communication skills. Self starter who is a curious learner, independently motivated,
May 14, 2021
Full-time
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests. This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 9-5pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support and IT Training Team and reports to the Manager of User Support. ESSENTIAL CAPABILITIES: Excellent listening, questioning and analytical skills. Ability to remain calm under pressure and work in a concise, clear and focused manner. Ability to understand and assimilate to the organizations culture, philosophy and values. Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time. Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. Ability to relate to non-technical users in user-friendly language. Ability to gauge ones strengths and limitations, escalating problems when needed, in effort to move self and others forward positively. Ability to manage multiple and sometimes competing priorities. ESSENTIAL FUNCTIONS: Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track and monitor the problem to insure a timely resolution and follow-up. Works with callers and other help desk specialists to resolve simple to complex information system problems. Perform day-to-day activities within established service levels and metrics. Create balanced and comprehensive strategies to achieve goals through careful preparation and organization. Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc). Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers and other network devices (Issues are not limited to these areas). Develops a knowledge of Firms total computing environment and the quality management processes and practices. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Minimum of 2 years of experience with Help Desk work in a law firm or relative experience. Associates Degree in Computer Science or completion of a program at a recognized technical institute required. Prior experience and proven success in a work from home capacity. Microsoft Certified Applications Specialist Certification within 12 months of hire. Prior experience with troubleshooting enterprise and desktop applications. Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system. Strong written and oral communication skills. Self starter who is a curious learner, independently motivated,
