Analyst / Coaching / Consulting / Director / Management / QA / Remote / Virtual Assistant / Work From Home

Quality Assurance Associate

Freelance Full Time Part Time

This position represents the final stage of quality control at our company. The position is responsible for fully reviewing all finished transcripts prior to delivery to the customer, for reviewing customer data and notes to ensure a full understanding of detailed project and customer requirements, for ensuring that finished transcripts meet those customer requirements, for making any and all final corrections needed personally to ensure that the customer receives a perfect finished product, for scoring the work of all prior staff involved in the production of the product via review of changes made and work performed at each production step, for making the final decision as to whether the work is at an acceptable level for delivery to the customer, for communicating the history of the project and all relevant information directly to the customer in writing upon delivery, and also for identifying errors and problems in production processes and ensuring that they are corrected via policy and process changes to eliminate future errors of the same type.