Patient Accounts Call Center Representative – Full Time/Work From Home #2005-2

Healthcare Claims Management (HCM) is an outsourced office support and call center service provider for the US healthcare sector. For nearly 18 years, HCM has worked with revenue cycle management teams across the country to help patients and providers achieve their financial goals. Currently operating as a Work From Home healthcare call center, we are fortunate to be experiencing continued growth and therefore are seeking great-sounding, highly-reliable, empathetic customer service professionals to join our family! Our corporate office is located just north of downtown Indianapolis, however our agents are currently working from their homes.

If you are looking to join a call center with a friendly, family culture, you might want to consider HCM.

You can learn more about what we do by visiting the HCM website at


Our patient account team is currently 100% work from home during the COVID-19 crisis. Candidates MUST have reliable internet connection in their home. HCM will provide PC and remote training.

Patient Account Representatives handle inbound and outbound calls while simultaneously navigating multiple software systems. We consult and assist healthcare patients with payment plan arrangements, financial assistance opportunities, uncover insurance information for processing, and provide administrative support for company clients and patients. Above all, candidates should have professional and friendly sound over the phone. Candidates should possess high school diploma or equivalent and be highly-reliable. They should also have customer service skills or prior experience, demonstrated job stability, solid computer, grammar and multi-tasking skills, strong attention to detail, time management and decision-making skills, must be comfortable working in a fast-paced, high-volume, virtual call center. This position is subject to a background check.


Benefits Overview:

  • Work from Home
  • Monday – Friday / No weekends
  • Medical insurance
  • Dental & Vision insurance
  • 401(k) retirement plan with matching contributions
  • Long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • Casual dress
  • Family-friendly culture
  • Paid Time Off
  • Paid Holidays
  • Employee enrichment opportunities and continual training