Capital One

1 job(s) at Capital One

Featured Employer Anywhere (Worldwide)
Oct 22, 2016
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.Success in this role requires the following: - Passionate customer service advocate - Strong time management and multi-tasking skills - Ability to troubleshoot basic computer issues - Ability to be self-motivated and operate autonomously in a quiet, remote work environment - Capable of working through changes and challenges to achieve the desired result - Possess strong decision making ability and pay close attention to detail
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