American Express

1 job(s) at American Express

Featured Employer Anywhere (Worldwide)
Oct 23, 2016
Part-time and Full-time
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the Home Based Servicing (HBS) Customer Care Professional position may be an ideal fit for you.As a Home Based Servicing Customer Care Professional, you serve as the face and voice of the our brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care®, puts your passion to serve and your personality at the center of every customer interaction. This approach creates an opportunity for you to deliver value and deepen customer relationships with our company.Home Based Servicing Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. They also strive to make every interaction easy by solving customer issues, while making them feel valued.As a Home Based Servicing Customer Care Professional, you will be responsible for: evaluating and analyzing account information, recommending tailored solutions to our customers, and reinforcing the benefits of membership by providing relevant offers that will deepen customer engagement with our products and services.We invest in you! Recognized as one of the “world’s most admired companies, "you can earn an average of $16.13 per hour or more based upon prior work experience and performance on the job as an Home Based Servicing Customer Care Professional. Our top performers can earn $28 per hour! (Pay rates include base salary plus incentive dollars.) Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Paid training in the comfort of your home (100% attendance required). Additionally, our career path planning and continuing education will help you achieve your professional goals.What would you do every day as a Home Based Servicing Customer Care Professional?• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment• Grow and nurture customer relationships on every interaction that results in measurable customer value• Document necessary account information and offer custom solutions that benefit the customer• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
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